| My worst travel experience on Continental Airlines to date is... |
[May. 11th, 2009|11:36 am] |
Hell is Houston, heck!
Thursday - 16 April 2009 15:00 - awake and begin my day 21:00 - begin packing for Denver
{no rest for the wicked}
Friday 05:00 - cleaning snake cages just before shower and departure 06:20 - walking to tram, then train to AMS 07:30 - Schiphol Check in 09:00 - wanting sleep, waiting for meal service to end <<<--- shift time zone plus 7 hours --->>> 13:30 - (time at departure location is now 20:00) Arrive Houston. I had ok, 3 hours of sleep. 15:30 - it looks like night at the airport. Sky is BLACK. Next hour, rain is relentless. Flights are delayed or cancelled, no ramp activity, no flights landing or leaving. 18:30 - my scheduled flight #399 to denver pushed back. I check the new gate and am told by the gate agent that the time on the board, 20:35 will not happen, that crew and equipment are not there yet. Expect 21:45, 50/50 shot of that. Sitting in the boarding area of the gate next door (because the gate for that flight is jammed with people, no seats available), I wait and chat and use tethered data to surf the web. 20:50 - my mate tells me that my flight has left! WTF? 20:55 - back at the gate, oh, yeah, it left. NO, I could not hear the announcements, naturally. "sir, please go to the customer service center to get a new flight" 21:00 - about half an hour later, I am scheduled on the 21:45 flight #299. Bonus! first class upgrade. 22:45 - equipment finally arrives, it was held in San Antonio or something like that. 23:05 on board at last, drink arrives shortly after. 4 of us somewhat socially lubricated upgrade-ees begin chatting about everything travel related. Next comes the weird long "why have we not left yet" talk, and about 20 maintenance crew members come and go.
Saturday 01:15 - coats are handed back to first class passengers, and we hear the cargo hold door open. Bags begin rolling off the aircraft on the luggage belt. 01:25 - after 2.5 hours at the gate, with the aircraft door open, we get the final word: maintenance issue is un-resolveable. Get off, and go to this other gate here.... (15 minutes walking away!) 01:40 - at the new gate, waiting 02:15 - flight finally cancelled, crew "timed out" - meaning they can not fly, they have been on the clock too long. And they crackled over the loudspeaker that the "other reason" we were not flying was "weather in denver". Yeah, right. If we had left without mechanical delay, weather was no issue. So, no compensation offered. Time to fight - but first, book the next leg. Next, the mad scramble to the customer service counter. Forget THAT line! 02:30 - in the E-terminal, where the customer service line is um, 2 people. I stand in line with one of the guys from my conversation in first class earlier. He got his new 07:55am flight, and I squeak in with mine too. Wow, only 3 seats left! Glad I did not stay in that super long line. 03:00 - in a taxi with my namesake (what are the odds of that...), on the way to the apartment of a colleague of his, for a nap. Beats sleeping in the terminal, and having my stuff stolen. 06:00 - iPhone alarm goes off, time to get back to IAH 07:00 - at the gate, ready to go... finally. 08:30 - goody, late departure! and then begins the longest flight to denver from Houston that ever existed. We circled for a half hour in addition to the other delays and strange flight path. Arrived about 75 minutes later than scheduled. <<<--- shift time zone plus 1 hour --->>> 10:30 - been traveling for 36 hours. Yuck. ( Photos of the saga {with snarky comments} under the cut ) |
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